FAQ's

When is the best time to relocate?

Keep all factors in consideration while deciding on the best time for you to move. Bearing in mind that summer months (mid-March to mid-September) and the beginning and end of each month (regardless of the season) are particularly busy for moving companies and may require more flexibility and advanced scheduling.

How do I determine which relocation companies to contact?

Ask your neighbors, friends, coworkers and family members if they can make recommendations. Investigate each of the movers you select with the Better Business Bureau. Good service is the best measure of a good mover!

When should I contact relocation companies for estimates?

Try to provide moving companies with as much notice as possible especially if you are moving during the summer months (mid-May to mid-September) or at the beginning or end of a month (regardless of the season). We recommend making arrangements at least four to six weeks before your desired moving date. This will increase your likelihood of securing the pickup and delivery dates you desire. Add even more time to make a decision if you are obligated by your employer to submit estimates for approval. Try to determine which mover you will use four weeks from your actual load day. Call the mover to confirm your booking and schedule your packing, loading and delivery dates. This timeframe can be shortened in the off peak season.

What happens when a relocation consultant comes to my home?

The relocation consultant will arrive at your home to perform a physical survey of your items. Once completed the relocation consultant will calculate the volume, packing cost and any other charges related to your move.

The relocation consultant must be able to clearly see what is being moved in order to provide you with an accurate estimate. Don't be alarmed if the relocation consultant goes through your cabinets and closets and looks under the beds and on top of cabinets. Crawl spaces, attics and cluttered closets can be deceiving so organize your house before the relocation consultant arrives. If you know of items that are out of view or will be eliminated be certain to point them out to the relocation consultant.

How are transportation charges calculated?

The charges are based on the weight / volume of your shipment and mileage. A variety of additional charges that may appear on your estimate, so be sure to ask your relocation consultant to explain each item charge for you. Additional charges might include packing, crating, valuation or coverage, extra labour charges for bulky & over sized items. Be certain you understand these charges so you can accurately compare your estimates.

How should I pay and what are the payment methods?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination. Payments can be made using cash or certified cheque. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with your relocation consultant and / or the customer service representative. In the event that your employer is paying for the move the employer may pre-arrange to be billed via invoice. No matter what payment option you choose be sure to have it all worked out prior to packing and loading. If the method of payment is not established prior to day of loading it can cause you problems on delivery day.

What is an Inventory?

The supervisor will usually inventorise your shipment as it is loaded. When completed, the inventory provides a detailed, descriptive listing of your household goods and the condition of each item when received by the mover.

Be sure that everything listed on the inventory is correct. This is not always the easiest task as you will find things written on the inventory like PBO which means Packed by Owner. The contents of this carton can’t and won’t be listed because the supervisor is not able to see inside each and every box. You will also find CP on a line item in the inventory. CP means Carrier Packed. These are two important listings.

In the last column of the inventory form, inventory codes are used to make note of any irregularities or existing damage to particular pieces. The code legend is listed on the bottom of the inventory sheet.

The inventory is for you to keep track of what is loaded and the condition of each item. If damage occurs on a particular piece during the loading process, get the inventory tag number on that item and make a note in the far right hand column on the line that corresponds with that piece. The inventory should also be used at destination to verify the delivery of your items and make note of any damage to your items. This document will be used if the claims process is initiated, so it is important to have any damage clearly noted.

Be certain to point out any damaged items to the supervisor. Often times people grow accustomed to looking at a piece of furniture in a certain place and in a certain light. Once this piece is placed in a new setting, damage that may have been there for a long time may be more noticeable. If you are unsure whether the damage is a result of the move, ask your supervisor to explain the condition of the piece as noted on the inventory during the loading process. This is the quickest way to clear up whether it is new or existing damage.

Can I pack anything in the drawers of my dresser or desk?

All loose items must be packed in boxes to prevent loss or damage. It is recommended that you pack all items and leave the drawers empty.

Will the relocators pack all the boxes?

Packed by owner boxes or package ( PBO ) is not acceptable now either with the insurance company in an event of any claim nor with customs/law enforcement agencies in many countries due to the increased security. It is recommended that you ask the movers only to pack the items.

What should I do with my jewellery and other valuable items?

Items of extraordinary value such as jewellery, money, antiques and stamp collections can be included in your personal hand carry, provided that you notify your local moving representative of these items before the packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you.

To be assured that a claim involving expensive articles is not limited to minimal liability, complete and sign your mover’s version of a high value inventory form. Each mover has a slightly different procedure to follow as it relates to high value items. Ask your relocation consultant to provide you with an explanation of their process. This is a confusing but important task, so make sure that you clearly understand the rules prior to day of loading.

How do I prepare my appliances for moving?

Appliances such as washers, dryers and refrigerators must be disconnected. Your estimator can help you understand how to these items are serviced. All local moving companies have business relationships with local service providers that handle this type of service. Be sure you know who your mover will be using as you will need to let these people into your home to provide the service.

How will Interem protect my upholstered furniture?

Interem uses a special procedure called stretch-wrap. It is a heavy, clear plastic wrap that protects your furniture from being soiled.

Am I protected against loss or damage while my goods are in transit?

Yes, provided you buy and insurance policy through the mover. Also, how much protection and the cost of the protection is dependant upon the valuation coverage you select. This can be one of the most confusing aspects of moving but it is important that you fully understand what is being provided to you.

The valuation option you choose determines the basis upon which a claim will be adjusted and the maximum liability of the carrier. The liability of a carrier for loss or damage is based upon the carrier’s tariffs, as well as laws and regulations that have certain limitations and exclusions.

Full Value Protection or Coverage – This is your most comprehensive coverage. You may hear it referred to as “full replacement value” or “full value protection.” If you elect to purchase full value protection, articles that are lost, damaged or destroyed will be either repaired, replaced with like items or a cash settlement will be made for the current market replacement value. The cost of full value protection may be further subject to various deductible levels of liability that may reduce your cost. Ask your mover for the details of their specific plan.

How do I prepare my home and myself for move day?

We may ask you to choose from several consecutive days during which your goods will be loaded. Your customer service representative will contact you at least 24 hours prior to load day to let you know time of arrival. Be sure to share any changes that have taken place that may affect loading day.

In order to prepare your home for the crew, move anything off the porch and walkways that might obstruct movement of your goods out of your home. Take doors off the hinges if you know certain items will not fit through them. Remove all small throw rugs from traffic areas that could cause the crew to trip or slip.

How will I know where my shipment is once it leaves my home?

Ask your customer service representative for details.

How will I know when my shipment is going to be delivered?

Your customer service representative can provide you with updates regarding the status of your shipment and they will contact you 24 hours prior to delivery.

Be sure to provide your customer service representative with your contact information. The phone number at your new home is only good if there is someone there to take the call. Be sure to let your moving company know if you can be reached at work, a hotel, a temporary residence or by email. If you cannot be reached, make arrangements with a friend or family member to serve as the liaison between you and the customer service representative.

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